FAQ
Frequently asked questions
Can’t find your question here? Feel free to call or email us, we’re happy to help.
Getting started at HŌM
I haven’t exercised in a long time. Can I still start?
Absolutely. HŌM is for beginners and experienced members alike. The EGYM machines adapt to your level, and our beginner classes build up gently. A coach will gladly help you on your way.
Can I book a free trial?
Yes. Book your free trial through the website or email welcome@homfitness.be. Trial sessions take place during staffed hours.
I have back, knee or other problems. What should I do?
Do let us know when we first meet, and we’ll adapt your training accordingly. If in doubt, it’s best to check with your doctor or physiotherapist first.
How big are the studio groups?
We deliberately keep our groups small, so the instructor can give everyone personal attention.
Access & unstaffed hours
How do I get in when no staff are present?
With your personal QR code in the Clubplanner app. Simply scan it at the reader to the left of the front door.
What should I do in an emergency during unstaffed hours?
Press one of the emergency buttons in the lobby. In a life-threatening situation, call 112 immediately.
Are the changing rooms open during unstaffed hours?
Yes. We recommend taking your valuables with you into the training area, or leaving your locker unlocked.
I’ve lost my phone and can’t show my QR code. What now?
For security reasons, we can’t open the door remotely. You’ll need the app or your member wristband to get in.
Can I bring someone with me?
Non-members can’t come in with you during unstaffed hours. Anyone who would like to get to know us can book a free trial via welcome@homfitness.be.
The scanner shows a red light. What does that mean?
It usually means there is an outstanding invoice. Call us on 0478 62 09 99 and we’ll sort it out together.
Training & membership
Can I just train on my own, without EGYM or classes?
Of course. Alongside the EGYM circuit there’s a full gym floor with free weights, power racks, strength machines and cardio. You follow your own programme, every day from 06:00 to 23:00.
What exactly is EGYM?
Smart strength machines that adjust automatically to your body, level and goal. You log in with your wristband and the screen guides you through every rep.
Are the classes included in my membership?
Yes, all studio sessions are included. You book through the Clubplanner app.
When is a coach present?
During staffed hours: Monday to Thursday from 09:00 to 13:00 and from 17:00 to 21:00, Friday from 09:00 to 13:00 and Saturday from 09:00 to 12:00.
